Privacy Policy and Terms and Conditions

In simple terms, privacy policy is there to protect the customer’s privacy rights in terms of how their data is handled and stored, while terms and conditions are there to protect the seller’s rights as the customer interacts and deals with them.

 

 

Privacy Policy

 

 

Rights of users

 

1.Users have the right, upon request, to obtain free information (Article 15 EU-GDPR) about the personal data that we have stored about them.

 

2. In addition, users have a right to rectification (Art. 16 EU-GDPR) of incorrect data, restriction of processing and deletion of their personal data, if applicable.

 

3. Likewise, users can revoke consent, generally with implications for the future.

 

4. The data stored with us are deleted as soon as they are no longer necessary for their purpose and the deletion does not conflict with any statutory storage requirements. Unless the users' data are deleted because they are required for other and legally permitted purposes, their processing will be restricted. That is, the data is blocked and not processed for other purposes. This applies, for example for data of users who must be kept for commercial or tax reasons.

 

 

Right of objection

 

Users may object to the processing of their personal data in accordance with legal requirements (Art. 21 EU-GDPR) at any time. The objection may be made against processing for direct marketing purposes.

 

 

Changes to the privacy policy

 

We reserve the right to change the privacy policy to adapt it to changed legal situations, or to changes in the service and data processing. However, this only applies to declarations of data processing. If users' consent is required or elements of the privacy policy contain provisions of the contractual relationship with the users, the changes will only be made with the consent of the users.

 

Users are requested to inform themselves regularly about the content of the privacy policy.

 

 

 

Terms and conditions

 

Use of services

 

1. There may be situations when Services are not continuously available or the quality is affected and so we, or our service provider, cannot guarantee continuous fault-free service.

 

For instance:

 

(a) when we or our service provider’s network provider need to perform upgrading, maintenance or other work on the network or Services;

 

(b) because of other factors outside of our, or our service provider’s control, such as regulatory requirements, lack of capacity, interruptions to services from other suppliers, faults in other communication networks, the weather or radio interference caused by hills, tunnels or other physical obstructions.

 

2. The End User must not use Services or allow anyone else to use Services or the SIM for illegal or improper uses. For example:

 

(a) for fraudulent, criminal or other illegal activity;

 

(b) in any way which breaches another person’s rights, including copyright or other intellectual property rights;

 

(c) in any way which breaches any security or other safeguards or in any other way which harms or interferes with our or our service provider’s network, the networks or systems of others.

 

We have the right to suspend our service directly if there is a breach of these conditions and will inform the End User of these breaches and outcomes of said breach.

 

3. The End User must always co-operate with us or our service provider’s reasonable instructions to ensure the proper use and security of the Services and End User’s account.

 

4. Activity time frames, final deactivation and end of contract

 

The customer may make outgoing calls during the activity time frame. The duration of the activity time frame shall initially amount to three months after activation and be extended by another 60 days to 3 months if they recharge their SIM card. The activity time frame shall be accordingly extended by means of further top ups.

 

Once the recharge plan expires the customer will not be able to receive calls or text messages unless they recharge their SIM.

We offer 30 day recharge plans, therefore if the customer has not recharged their plan 2-3 days before it ends, they will be unable to make calls or text, they do however have 3 months to recharge the SIM card.

If they do not recharge it within that time frame the SIM card will deactivate.

 

The activity time frame may amount to a maximum of 12 months.

 

If the activity time frame ends, the prepaid card is permanently deactivated by the network provider. Possibly existing prepaid credit will expire and will not be refunded. The contractual relationship between the network provider and the customer shall end upon deactivation of the prepaid card.

 

Once the prepaid card is deactivated the number will also be recycled and eventually reallocated to other customers.

The customer cannot reactivate the SIM card once it has been deactivated. The customer has no right to keep the number or clam the number.

 

The customer may top up their prepaid SIM card during the activity time frame starting a new activity time frame.

 

We recommend customers to order the top-up 5 to 7 days before a current top-up expires.

 

In case the credit is used up before the expiration of the activity time frame, incoming calls shall be possible, even if the prepaid card is not topped up again.

 

 

Data protection

 

If it is possible to enter personal or business data (email addresses, names, addresses) within the Internet offering, the user discloses this data on an expressly voluntary basis. The use and payment of all services offered is permitted - as far as technically possible and reasonable - without providing such data or by providing anonymized data or a pseudonym. The use of the contact details published in the imprint or comparable information, such as postal addresses, telephone and fax numbers and email addresses, by third parties to send information that has not been expressly requested is not permitted. We expressly reserve the right to take legal action against senders of so-called spam emails if they violate this ban.

 

Liability notice

 

Despite careful control of content, we assume no liability for the content of external links.

 

 

Refund policy

 

You have the right to cancel a purchase contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last item. In order to exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post or email) about your decision to withdraw from a contract. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

 

Refund

 

If you cancel a contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must deliver the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of a contract.

Please note that by activating a SIM card you revoke the right to get a refund on that same SIM.